Questo documento è disponibile solo in inglese. La versione inglese è quella ufficiale.
1. Who we are
G-Painel is a web hosting control panel. These Terms of Service ("Terms") govern your use of the G-Painel client area at client.whmgpanel.com and of paid G-Painel licenses ("Services"), provided by the G-Painel team ("we", "us"). Until the incorporation of our U.S. entity is complete, the Services are provided by Cloud Atlântico on behalf of G-Painel.
2. Account
You must be at least 18 years old and able to enter into a binding contract. You agree to provide accurate information (full name, email and phone number) and to keep it up to date. You are responsible for all activity under your account and for keeping your password confidential.
3. Licenses and plans
- Every G-Painel installation generates a free license. A paid subscription (Empresarial or Business) upgrades that license for the period you paid for.
- A paid license is bound to the server IP address you provide. The panel checks the license periodically with our servers; if the plan expires, is cancelled, refunded or the IP does not match, the license returns to the free plan and its limits.
- You may not resell, share, reverse engineer or circumvent the license verification.
4. Billing
- Prices are shown in U.S. dollars or euros before checkout. Semiannual and annual payments include 5% and 10% discounts respectively.
- Payments are processed by Stripe. We never receive or store your full card number.
- Automatic renewal: if you choose a recurring subscription, you authorize us to charge your payment method at the start of each billing period until you cancel. You can cancel at any time in the client area; the license stays active until the end of the period already paid.
- One-time payments are not renewed automatically.
- You are responsible for any taxes that apply to your purchase, unless we are required to collect them.
5. Cancellation and refunds
You may request a full refund within 7 calendar days of your first payment for a subscription. See the Refund Policy.
6. Support and remote access
Support is provided according to your plan through the ticket system. If you choose to share SSH access to your server in a support ticket, you authorize our team to access the server only to perform the support you requested. Credentials are encrypted and deleted when the ticket is closed. You remain responsible for backups of your data.
7. Acceptable use
You may not use the Services for unlawful activities, to distribute malware, to send spam or to infringe the rights of others. We may suspend licenses used in violation of these Terms.
8. Disclaimer and limitation of liability
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Our total liability for any claim related to the Services is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental or consequential damages, including loss of data or profits.
9. Changes
We may update these Terms. Material changes will be notified by email or in the client area at least 15 days in advance. Continued use after the effective date means you accept the new Terms.
10. Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in Florida, unless applicable law requires otherwise.
11. Contact
Questions about these Terms: open a ticket (Sales department) or write to sales@whmgpanel.com.