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7-day money-back guarantee
If you are not satisfied, you can cancel and request a full refund within 7 calendar days of your first payment for a subscription.
How to request
- Go to Services and open the service.
- Choose Cancel and request a refund and tell us the reason (optional).
- We review the request and the refund is issued to the original payment method. Banks usually take 5 to 10 business days to show it.
What happens after the refund
The subscription is cancelled and the license returns to the free plan immediately.
Not eligible
- Requests made after the 7-day period.
- Renewal payments of a subscription (cancel before the renewal date to avoid being charged).
- Licenses suspended for violation of the Terms of Service.
Cancellation without refund
You can cancel at any time. The license keeps the paid plan until the end of the period already paid and is not renewed.