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This Privacy Policy explains what personal information we collect in the G-Painel client area, how we use it and the choices you have. It follows U.S. privacy practices, including the California Consumer Privacy Act (CCPA/CPRA) and the Florida Digital Bill of Rights where applicable.
1. Information we collect
- Account data: full name, company (optional), email address, phone number and password (stored only as a one-way hash).
- Service data: the license key and server IP address you register, and the data the panel sends when checking its license (license key, connecting IP address and panel version).
- Billing data: plan, amounts, dates and Stripe identifiers. Card details are collected and stored by Stripe, not by us.
- Support data: the content of your tickets and, only if you choose remote support, SSH access details (encrypted and deleted when the ticket is closed).
- Technical data: IP address, login times and security logs.
2. How we use it
To create and secure your account, process payments, validate licenses, provide support, send service emails (receipts, renewals, ticket replies) and comply with legal obligations. We do not send marketing emails without your consent.
3. Sharing
We do not sell or share your personal information for cross-context behavioral advertising. We disclose data only to service providers that help us run the Services, under confidentiality obligations: Stripe (payments) and our own hosting and email infrastructure. We may disclose information if required by law.
4. Cookies
We use only essential cookies: a session cookie to keep you signed in and protect forms, and a cookie that remembers your language. We do not use advertising or third-party tracking cookies.
5. Retention
Account data is kept while your account is active. Billing records are kept for as long as required by tax and accounting laws (generally up to 7 years). Security logs are kept for up to 12 months. SSH credentials are deleted when the related ticket is closed.
6. Your rights
Depending on where you live, you may have the right to know, access, correct, download (portability) and delete your personal information, and to not be discriminated against for exercising these rights. You can download your data and request deletion in Profile, or contact us. We respond within 45 days.
7. Security
We use HTTPS, password hashing, encryption of sensitive fields, access controls and activity logs. No system is 100% secure; if a breach affects your data, we will notify you as required by law.
8. Children
The Services are not directed to children under 13 (or under 18 for paid plans) and we do not knowingly collect their data.
9. International users
Our servers may be located outside your country. By using the Services you understand that your information may be processed in the United States, Brazil or other countries where our providers operate.
10. Contact
Privacy requests: sales@whmgpanel.com or a ticket to the Billing department.